Policy
At Capital Express, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://capitalexpress.ae and our ticketing services. By accessing our services, you agree to the practices described below.
When you use our services, we may collect the following types of information:
Personal Information: Full name, contact details (email, phone number), payment details, and identification details required for booking and customer support.
Booking Information: Travel routes, seat selections, dates, and payment confirmations.
Technical Information: IP address, device type, and browser information for security and system optimization.
We use the information we collect to:
Process your bus ticket bookings and payments.
Send booking confirmations and important travel updates.
Provide customer support and resolve inquiries.
Improve our website, mobile apps, and overall customer experience.
Comply with UAE laws, regulations, and fraud prevention requirements.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Online payments are processed securely through trusted and PCI DSS–compliant payment gateways.
We do not sell or trade customer information. Information may only be shared with:
Authorized Service Providers: For payment processing, ticketing, and operational support.
Legal Authorities: If required by UAE law or regulatory requirements.
We adopt industry-standard security practices, including encryption, firewalls, and secure servers, to protect your information against unauthorized access, disclosure, or misuse.
Our website may use cookies to enhance your browsing experience. These cookies help us remember your preferences and improve service efficiency. You can manage cookie preferences through your browser settings.
Our website may contain links to third-party websites. Capital Express is not responsible for the privacy policies, security, or content of these external sites.
If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at:
📍 Website: https://capitalexpress.ae
📞 Mobile: 800CAPEX
📧 Email: contact@capitalexpress.ae
This Privacy Policy may be updated periodically to reflect changes in our practices, services, or regulatory requirements. All updates will be posted on our website with the date of revision.
⚖️ This Privacy Policy complies with UAE e-commerce guidelines and consumer protection regulations.